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Shopping Information
To place an order, simply browse our website and select the Magic Keyboard product you’d like to purchase. Once you’ve made your selection, click the Add to Cart button. When you’re ready to checkout, click on the cart icon in the top right corner and proceed to Checkout. You’ll be prompted to enter your shipping information, payment details, and choose your preferred shipping method. After completing the checkout, you’ll receive an order confirmation email, and your order will be processed.
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
- PayPal
After your order has shipped, you will receive a Shipping Confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery via the carrier’s tracking page. If you don’t receive your tracking details within 2 business days, please check your spam folder or contact us at info@magickeyboard.store for assistance.
Once an order is placed, it is immediately processed to ensure quick shipping. We understand that situations may change, so if you need to change or cancel your order, please contact us as soon as possible at info@magickeyboard.store. We will make every effort to accommodate your request, but if the order has already been processed or shipped, we will not be able to modify or cancel it.
Yes! We want you to be completely satisfied with your purchase. If you are not happy with your order, you can request a return or exchange within 30 days of receiving your product. Items must be in new, unused condition and in the original packaging. Please review our Return & Exchange Policy for more details on how to initiate a return or exchange. For any questions, feel free to contact us at info@magickeyboard.store
Payment Information
We currently accept the following secure payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
- PayPal All payments are processed securely through trusted payment gateways to ensure the safety of your financial information.
Yes! Your security is our top priority. We use SSL (Secure Socket Layer) encryption to protect all sensitive payment information. This means that all the details exchanged between your browser and our site are encrypted, ensuring your financial information remains secure.
At this time, we only allow one payment method per order. If you wish to use PayPal or a credit card, please choose the preferred payment method during checkout. Unfortunately, splitting payment across multiple methods isn’t supported at this moment.
There are several reasons why a payment may be declined, such as:
- Insufficient funds or spending limits set by your bank
- Incorrect card information (e.g., expiration date or CVV)
- Restrictions placed on your card by your bank or financial institution
- A technical error with the payment gateway Please ensure your payment details are correct, and if the issue persists, contact your bank or reach out to us at info@magickeyboard.store for assistance.
Once your order has been placed, we are unable to change the payment method for that order. If you need to update your payment details, please contact us as soon as possible at info@magickeyboard.store before your order is processed. If the order has already been processed or shipped, you’ll need to use the original payment method.
Order Returns
We want you to be completely satisfied with your purchase. If you’re not happy with your Magic Keyboard, you can return it within 30 days of receiving the product. To be eligible for a return, the item must be in new, unused condition and in its original packaging. Please ensure the product is not damaged and is returned with all accessories and documentation.
To initiate a return, please contact us at info@magickeyboard.store with your order number and a brief description of the issue. Our customer support team will guide you through the return process, including providing a return shipping address. Once we receive your returned item, we will process your refund.
Yes, the customer is responsible for return shipping fees, unless the product is defective or damaged upon arrival. If the return is due to an error on our part (e.g., incorrect product sent), we will cover the return shipping costs. For returns due to customer preference, you will need to cover the shipping costs.
After we receive and inspect your returned item, we will process your refund to your original payment method. Please allow up to 7-10 business days for the refund to appear on your account, depending on your payment provider’s processing times. If you have not received your refund after this period, please contact us at info@magickeyboard.store for assistance.
We currently do not offer direct exchanges. If you’d like a different product, you’ll need to return the original item and place a new order. Please ensure the original product is returned within 30 days of receipt for a full refund. If you have any questions or concerns, our customer support team is happy to assist you at info@magickeyboard.store.