Shipping

At MagicKeyboard.Store, we are committed to providing our customers with a seamless shopping experience, ensuring that your orders are processed and delivered in a timely manner. Our shipping policy outlines everything you need to know about the shipping process, including available shipping methods, delivery times, costs, and how to track your order.

Order Processing

• Processing Time: Once you place an order, we aim to process and ship it within 1-2 business days (excluding weekends and public holidays). Orders placed after 3:00 PM will be processed on the next business day. Our team works diligently to ensure that your order is fulfilled promptly.

• Order Confirmation: After successfully placing your order, you will receive an Order Confirmation email with details about your purchase. This will confirm the items, pricing, and shipping method selected. Once your order has been shipped, you will receive a Shipping Confirmation email with tracking information to monitor the status of your package.

Shipping Methods

We offer two convenient shipping options to meet your delivery needs:

1. Free Shipping:

   • Delivery Time: Orders shipped using our Free Shipping method typically arrive within 7-14 business days, depending on your location.
   • Cost: This option is available for free on all orders, no minimum purchase required. It is the most cost-effective shipping method for all customers within the United States.
   • Service: Standard delivery service with tracking available to ensure your order arrives safely.

2. Express Shipping:

   • Delivery Time: For faster delivery, we offer Express Shipping, which delivers within 3-5 business days.
   • Cost: The cost for Express Shipping is calculated at checkout based on your shipping address and selected delivery method. This service is ideal for customers who need their orders in a shorter time frame.
   • Service: Premium shipping service with faster handling and priority delivery.

Shipping Costs

• Free Shipping: Free on all orders within the United States.
• Express Shipping: Shipping costs are calculated at checkout and are based on the destination. The cost will be displayed clearly before you complete your purchase.

International Shipping

Currently, MagicKeyboard.Store offers Free Shipping and Express Shipping options only for orders within the United States. We are actively working to expand our international shipping capabilities in the future. If you wish to place an international order or have questions about international shipping, please contact us at info@magickeyboard.store for assistance.

Tracking Your Order

Once your order has shipped, you will receive an email containing tracking information. You can use the tracking number to check the status of your order on the carrier’s website. Our goal is to ensure that you are kept up to date on your package’s journey, so you’ll know exactly when to expect delivery.

• If you haven’t received tracking information within 2 business days of your order, please check your spam/junk folder. If you still can’t find it, feel free to contact us at info@magickeyboard.store, and we’ll assist you.

Damaged, Lost, or Stolen Items

We take great care in packaging your order, but in rare instances, items may be damaged or lost during transit. If you receive a damaged or defective item, or if your order does not arrive at all, please follow the steps below:

• Damaged Items: Contact us within 7 days of receiving your order. Provide clear images of the damaged item(s) along with your order number. We will assess the issue and offer a replacement or refund as appropriate.

• Lost Items: If your order has not arrived within the expected delivery time, please contact us. We will work with the shipping carrier to investigate the issue and assist you in resolving the situation.

• Stolen Items: Once your order has been confirmed as delivered by the carrier, we are not liable for stolen or misplaced packages. If you believe your package was stolen, we encourage you to contact your local carrier or take up the issue with your building management (if applicable).

Address Changes

We strongly recommend reviewing your shipping details before completing your purchase. If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to change the shipping address.

• If you notice an error in your shipping address, notify us immediately, and we will do our best to correct the information before shipment. Any changes must be made before the order has shipped.

Undeliverable Packages

If your package is returned to us due to an incomplete or incorrect address, we will contact you to arrange for a reshipment at your expense. Please note that we cannot be responsible for delays caused by incorrect or incomplete shipping information provided by you.

• Refused Packages: If you refuse the package or the carrier is unable to deliver it, the original shipping charges will not be refunded. The cost of reshipping the order will be charged to the customer.

Shipping Delays

While we aim to meet all delivery estimates, shipping delays can occur due to factors outside of our control. Some reasons for delays may include:

• Weather conditions: Heavy storms or other natural events can affect delivery times.
• Holiday periods: Shipping carriers may experience a higher volume of deliveries during holiday seasons, leading to delays.
• Carrier issues: We rely on third-party carriers, and occasionally, they may face logistical issues that delay deliveries.

Please understand that MagicKeyboard.Store is not responsible for any delays caused by the shipping carrier, but we will do everything we can to assist you.

Customer Service

If you have any questions, concerns, or inquiries regarding your shipping or any other aspect of your order, our customer service team is here to assist you.

• Email: info@magickeyboard.store
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)

Final Notes

We strive to ensure that your experience with MagicKeyboard.Store is positive and hassle-free. If you ever have any concerns, don’t hesitate to reach out to our customer service team. We’re always happy to help and want to ensure that your shopping experience is as smooth as possible.